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Dispute Resolution

Effective resolution requires expertise, experience and good judgement. 




We help SMEs and professional firms resolve their disputes.

Our focus is on dispute resolution rather than litigation. We have over 18 years of experience in litigation and disputes and we know the benefits to you of resolving matters out of Court, both in reducing costs and lessening the inevitable stress on you.


We listen to you and we are experts at nutting out the central issue.


Our experience is broad and includes mediations, informal settlements and litigation.


We are also experts in navigating internal and external dispute resolution processes including negotiating consumer claims and the Australian Financial Complaint Authority's processes. We are outcome driven and commercially astute.

Our Process

We recommend seeing an experienced disputes lawyer early in the dispute process. This way you can get advice before matters escalate, with the reassurance of knowing you have the expertise of a legal professional behind you.

Our usual process with disputes is to provide you with a fixed fee initial advice, based on a review of the relevant documents and what you have told us. 


We meet with you and provide open and honest feedback on your matter and provide you with our suggested strategy. This way you can decide whether proceeding with the matter is the best strategy and what your options are.


For our ongoing business clients, we offer initial dispute advice to you as part of your retainer with Towers Legal.

Once initial advice has been provided, we often proceed to an ongoing engagement to represent your interests in your dispute, keeping in mind the value of the dispute and the cost benefit to you.



Our principal Hayley Towers has worked for over 18 years in private practice and in-house.  She excels in advising on legal risk and compliance and providing support to businesses. She also has specialist expertise in litigation, insurance, dispute resolution and regulatory law.


Hayley has worked for clients all over Australia ranging from large insurers and financial services firms to small businesses and individuals.

Dispute Resolution Services   

Professional services complaints

Business and Consumer Disputes

Insurance Disputes

We provide advice and management when there is a complaint or a claim relating to services provided by Financial Advisors (AFSLs) or other regulated professions. Our expertise includes claims for professional negligence and alleged breaches of statutory duties. Our focus is on resolving the dispute quickly, effectively and cost efficiently.

Business disputes can arise over many issues, including contractual claims or failures, relationship failures, or even the selling of a business.

Our promise is to get to the heart of the dispute and attempt to resolve the issues you are having with the least cost to you or your business.

We know insurance. If you have a claim against an insurer that you are concerned about or that has been rejected, we can provide expert advice to you and assist you in making or negotiating that claim. We have expertise in most kinds of insurance coverage, including Public Liability and Property Damage, Professional Indemnity and Business Insurance.


There are various ways to keep your costs under control in a dispute. Our fees for acting on your behalf in dispute resolution can be partially fixed in stages for your benefit. If we do need to bill at an our hourly rate we will provide a costs estimate ahead of time and we will keep you updated regularly. We will always provide you with a detailed costs agreement so that you understand exactly what you can expect. See our FAQs for more on our fees.

If you are involved in a commercial dispute or claim and unsure if the above 'dispute' categories apply to you, or you have a different kind of dispute  - just send us an enquiry and we will aim to get back to you within one business day.



How much will it cost?

Get in touch

Ready to get help with your dispute? Use the button below to make an enquiry.

What Our Clients Say

Rowena T.

Hayley provided me with a very professional and effective service. I needed help preparing a business contract. Hayley listened to my needs and the whole process was made extremely easy due to great communication from start to finish. Hayley exceeded my expectations and I'm really happy with the final product - I would highly recommend her services.
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