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Towers Legal Privacy Policy

Last Updated: 12 December 2023

At Towers Legal, we are committed to safeguarding the privacy of all individuals and the protection of their personal information.

 

This Privacy Policy outlines how we collect, use, share, and manage personal information in accordance with the Australian Privacy Principles (APPs).

 

By engaging with our legal services, you consent to the practices described in this Privacy Policy.

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WHAT IS PERSONAL INFORMATION?  

 

Personal information is any information or an opinion about a person who can be reasonably identified from the information or opinion.

Some examples are your name, signature, phone number, address or date of birth.

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WHAT IS SENSITIVE INFORMATION?

 

Sensitive information is a sub-type of personal information, and includes:

 

  • Health information, for example information about a person’s mental or physical health;

  • Racial or ethnic origin, political opinion and associations, sexual orientation or practices, religious or philosophical beliefs, criminal record, or trade union membership or affiliation.

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WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect personal information from you for the purpose of providing our legal services to you and other associated purposes.

 

The types of personal information we may collect include:

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  • Name, contact information, and identification details.

  • Financial information related to billing and payments.

  • Information related to the legal matter we are handling for you.

  • Any other information provided to us by you in the course of our client relationship.

 

We may collect this information directly from you or via our website and booking forms.Our website may use cookies and other tracking technologies to enhance user experience and collect data about website usage.

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We may also, on occasion, collect sensitive information, including health information if it is directly relevant to providing our professional services to you. We only collect this information directly from you and with your consent.

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HOW DO WE USE YOUR PERSONAL INFORMATION?

We collect and use your personal information for the following purposes:

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  • Providing legal advice and/or legal representation for you.

  • Managing and administering our client relationship with you.

  • Billing and accounting purposes.

  • Complying with our legal obligations, including record-keeping, external audits, and reporting.

  • Conducting marketing and promotions that may be of interest to you.

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TO WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION, AND WHY?

 

We disclose personal information to external parties in the following circumstances:

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  • To external suppliers and service providers engaged by us to assist in developing and providing our legal services.

  • To external software service providers (SaaS), including Microsoft 365, Xero, and Clio, for the limited purpose of booking appointments and securely storing and managing client information. Some of these providers may be located overseas. We only engage with reputable external service providers, and we take reasonable steps to ensure that overseas providers do not breach the APPs.

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We may disclose personal information to third parties that is unrelated to the primary purpose it was collected, in certain exceptional extreme circumstances including:

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  • Where we believe it is necessary to lessen or prevent a serious threat to the life, health or safety of any person, or to public health or safety.

  • As required by law or to establish or defend a legal or equitable claim.

  • If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.

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We not disclose your sensitive information unless:

 

  • we have your consent, or

  • we are otherwise reasonably required or reasonably able to do so as set out in this policy.

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THE SECURITY OF YOUR PERSONAL INFORMATION

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We take reasonable steps to ensure the security of personal information in our possession. This includes protection against unauthorised access, disclosure, loss, or misuse. 

In practical terms, examples are the use of 2 factor identification, encryption, and our staff undertaking cyber risk and data privacy training.

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ACCESS TO AND REQUESTS FOR PERSONAL INFORMATION

You have the right to access your personal information held by us and to request corrections or updates to that information. Requests for access or correction should be made in writing to Towers Legal on the contact information set out below.

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DO WE USE YOUR PERSONAL INFORMATION FOR MARKETING?

We may use personal information for direct marketing purposes, such as sending updates, newsletters, and invitations to events. You can opt-out of receiving such communications at any time by contacting us at info@towerslegal.com.au.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of the Privacy Policy will always be available on our website.

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CONTACT INFORMATION FOR COMPLAINTS OR QUERIES

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If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights or complain, please contact us by email at:

info@Towerslegal.com.au

 

We promise to acknowledge your complaint or concern and respond to your concern or complaint within a reasonable period of time.

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If you are not happy with how we have handled your concern, you may wish to explore external dispute resolution. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC), via their online form, or:

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  • By letter to GPO Box 5288, Sydney NSW 2001 (send it by registered mail if you’re concerned about sending it by registered mail if you're concerned about sending it by standard post)

  • By fax to +61 2 6123 5145.

We take your privacy seriously and are committed to handling your personal information responsibly and in accordance with the law.

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